STORE POLICY
Welcome to The Atelier Vogue. We are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.theateliervogue.com, purchase our products, or otherwise interact with us.
Our practices are designed to comply with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25.
Our Commitment & Your Consent
By accessing our website and using our services, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Personal Information We Collect
We collect information that is necessary to provide you with our products and services. This may include:
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Contact Information: Your name, shipping address, billing address, email address, and telephone number.
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Payment Information: Credit card details or other payment method information. Please note: This information is typically processed directly by our secure third-party payment processors (e.g., Shopify Payments, Stripe, PayPal) and is not stored on our servers.
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Order Information: Details about the products you purchase, your sizing, and your order history.
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Account Information: If you create an account, we collect your username, password, and other preferences.
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Technical Information: IP address, browser type, device information, pages visited on our site, and timestamps of visits. This is often collected automatically through cookies and similar technologies.
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Communication Information: Any information you provide when you contact our customer service, participate in a survey, or interact with us on social media.
How We Use Your Personal Information
We use the information we collect for the following purposes:
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To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
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To Provide Customer Support: To respond to your inquiries, provide assistance, and manage returns or exchanges.
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For Marketing and Communication: With your explicit consent, to send you emails or other communications about new products, special offers, and other updates. You can unsubscribe at any time.
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To Improve Our Store: To analyze website usage, understand customer preferences, and improve our website, products, and services.
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For Security and Fraud Prevention: To screen orders for potential risk or fraud and to protect the security of our website and business.
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To Comply with Legal Obligations: To meet our legal and regulatory requirements.
Cookies and Tracking Technologies
Our website uses cookies, which are small text files placed on your device, to enhance your browsing experience. We use them to remember your preferences (like items in your shopping cart), analyze site traffic, and for marketing purposes. You have the ability to accept or decline cookies through your browser settings.
Sharing and Disclosure of Information
The Atelier Vogue does not sell your personal information. We will only share your information with third parties in the following circumstances:
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Service Providers: We share information with trusted third-party companies that help us operate our business, such as payment processors, shipping carriers (e.g., Canada Post, FedEx), and e-commerce platforms (e.g., Shopify). These providers are contractually obligated to protect your information and use it only for the services we have engaged them for.
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Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process.
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Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Data Security
We take the security of your personal information seriously. We implement a variety of administrative, technical, and physical security measures to maintain the safety of your data. These include using SSL (Secure Socket Layer) technology for encryption and working with PCI-compliant payment processors. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
Your Privacy Rights in Quebec (Law 25)
As a resident of Quebec, you have specific rights regarding your personal information:
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Right to Access: You have the right to request access to the personal information we hold about you.
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Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
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Right to Erasure (De-indexation): You have the right to request the deletion or removal of your personal information where there is no compelling reason for its continued processing.
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Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
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Right to Withdraw Consent: You have the right to withdraw your consent to our use of your personal information at any time.
To exercise any of these rights, please contact our Privacy Officer using the details provided below.
Cross-Border Data Transfers
Some of our service providers may be located outside of Quebec or Canada. As a result, your personal information may be transferred, stored, and processed in other jurisdictions. While we take steps to ensure your information is protected, it may be subject to the laws of those other jurisdictions.
Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required by law. For example, we retain order information for our accounting and tax records.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us - Privacy Officer
In accordance with Law 25, we have designated a Privacy Officer who is responsible for overseeing our compliance with this policy and applicable privacy laws. If you have any questions, concerns, or wish to exercise your rights, please contact them at: